Updated 21st April 2026
Who we are
Tailored Development Ltd is responsible for how your personal information is collected and used.
Tailored Development Ltd
Registered in England and Wales: 8346787
7 Nursery Fold
Allithwaite Road
Flookburgh
Grange Over Sands
LA11 7JR
Phone: 07814 873433
Email: gary@tailored-development.co.uk
Email: admin@tailored-development.co.uk
The personal information we collect
We may collect and process the following types of personal information:
- your name, contact details and role within an organisation
- employer or organisation details
- information relevant to the design and delivery of training, coaching and development work
- attendance, participation and feedback information
- billing and payment information
- profile outputs and questionnaire results from third party providers such as Discovery Insights, MBTI or Belbin
- limited notes relevant to the preparation and delivery of our work with you
We aim to collect only the personal information that is reasonably needed for the work we are carrying out.
How we get your personal information
Most of the personal information we process is provided directly by you. This may be so that we can:
- contact you in relation to our learning and development work
- prepare for and deliver training, coaching and development services
- gather feedback on a recent programme
- provide learning materials and related resources
- manage billing and administration
- order goods or services on your behalf from third party suppliers such as Discovery Insights, MBTI or Belbin
We may also receive personal information indirectly:
- from your employer, line manager or programme sponsor, where they have commissioned work on your behalf
- from third party providers such as Discovery Insights, MBTI or Belbin, once they have processed questionnaire responses and created profile outputs
- through communications relating to the work we are delivering
Why we use your personal information
We use your personal information in order to:
- tailor and deliver our training, coaching and development programmes
- provide accurate and relevant learning resources
- communicate with you about the work
- manage administration, billing and business records
- evaluate and improve the quality of our work
- maintain appropriate professional, ethical and administrative records
For team development and personal or professional development work, we may at times invite individuals to share information with colleagues, such as preferred working styles, relevant work experiences or profile outputs. Where this happens, it will be by discussion and agreement with those involved. We will not do this on your behalf unless this has been clearly agreed.
If your employer, manager or another sponsor has commissioned a programme on your behalf, we may on occasion share limited information with them where this is appropriate to the engagement. This may include attendance, broad progress themes, skills developed or potential future development needs. We aim to do this proportionately and in a way that fits the purpose of the work.
Our lawful bases for processing
Under UK data protection law, the lawful bases we may rely on include:
- Consent – where you have given us clear permission to use your personal information for a specific purpose
- Contract – where processing is necessary for us to deliver services to you or your organisation
- Legitimate interests – where processing is reasonably necessary for the delivery, administration and improvement of our services, and does not override your rights and interests
- Legal obligation – where we are required to keep or disclose information by law
Where we process special category personal data, we will only do so where there is both a lawful basis and an additional condition under data protection law.
Use of digital and AI-assisted tools
From time to time, we may use carefully selected digital tools, including AI-assisted tools, to support aspects of our work. This may include supporting preparation, structuring ideas, summarising themes, drafting materials, refining language, organising information and improving efficiency.
Where we use such tools, we aim to do so responsibly and proportionately. In particular:
- these tools are used to support our work, not replace our professional experience, thought, judgment or accountability
- final interpretation, facilitation, coaching judgment, decision-making and responsibility remain with us
- we take reasonable steps to minimise the amount of personal data used in such tools
- where appropriate, we seek to anonymise, redact or reduce identifiable information
- we aim to use such tools in ways that are consistent with confidentiality, data protection and good professional practice
- we do not rely solely on automated processing or AI-generated outputs when making professional judgments about individuals or teams
Where we consider the nature of the work, the sensitivity of the material, or the context to make the use of such tools inappropriate, we will not use them.
Third party providers
In delivering our services, we may use trusted third party providers such as profiling providers, IT systems, email services, cloud storage providers and administrative software.
We may also receive and process profile reports or similar outputs from providers such as Discovery Insights, MBTI or Belbin where these form part of the work commissioned.
Where we use third party providers, we take reasonable steps to ensure they are appropriate to the services being delivered.
How we store your personal information
Your information is stored electronically using business systems and devices used by Tailored Development Ltd. Access is limited to those who need it for the purposes described in this notice.
We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse or disclosure.
How long we keep your personal information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including for delivery, follow-up, record-keeping and legal, regulatory or accounting reasons.
As a general guide:
- contact and project information is kept for the duration of the relevant work and for a reasonable period afterwards for business record-keeping
- profile reports and related development materials are kept only for as long as reasonably needed for the relevant engagement
- financial and invoicing records are retained for as long as required by law and accounting requirements
When information is no longer needed, we will securely delete it or otherwise dispose of it appropriately.
Your data protection rights
Under data protection law, you have rights including:
- the right of access – you can ask us for copies of your personal information
- the right to rectification – you can ask us to correct information you believe is inaccurate or incomplete
- the right to erasure – you can ask us to erase your personal information in certain circumstances
- the right to restrict processing – you can ask us to restrict the processing of your personal information in certain circumstances
- the right to object to processing – you can object to the processing of your personal information in certain circumstances
- the right to data portability – you can ask us to transfer the personal information you gave us to another organisation, or to you, in certain circumstances
- where processing is based on consent, the right to withdraw that consent at any time
You are not usually required to pay any charge for exercising your rights. If you make a request, we will normally respond within one month.
If you wish to make a request, please contact us:
Email: gary@tailored-development.co.uk
Phone: 07814 873433
Post: 7 Nursery Fold, Allithwaite Road, Flookburgh, Grange Over Sands, LA11 7JR
How to complain
If you have any concerns about how we use your personal information, please contact us first:
Email: gary@tailored-development.co.uk
Phone: 07814 873433
Post: 7 Nursery Fold, Allithwaite Road, Flookburgh, Grange Over Sands, LA11 7JR
You can also complain to the Information Commissioner’s Office if you are unhappy with how we have used your data.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
ICO website: https://www.ico.org.uk