- How would your customers describe their sense of arrival into your business?
- How are you actively managing your customers first impressions? Because they REALLY matter!
- How are you using customer service to differentiate yourself from your competitors?
- How skilled is your team at providing exceptional problem resolution and service recovery?
- Is your service: personal, professional or luxury? Knowing the difference really makes the difference!
- Help your customers to be your best ambassadors, happily promoting your business through word of mouth
Customer care is more than just common sense. It requires the right processes and systems to enable it and a culture that insists on it. Getting it right means that your business will go from strength to strength.
With experience of providing world class service in some of the worlds very best hotels from The Burj Al Arab to Country House Hotels and everything in-between, the Tailored Development Team are perfectly placed to involve, inform and inspire your team to provide outstanding customer service.
From Front Line to Board Members, Tailored Development ensures that everything is aligned to provide awesome customer care.
Take a look at some recent approaches
- 5 Star Service training for one of Birmingham's most prestigious venues
- First module of a twelve month programme at Crown Plaza London Kensington - Delivering World Class Service